Customer Service

At Capital Bank, our dedication to hometown, personal service is just one of the things that makes us different from other banks. When it comes to our clients’ financial needs, the team at Capital Bank is always ready and willing to go the extra mile to make sure all is in order.

For more information on any of our products or services, please contact us. If you have any questions, we’re here to help.

For questions related to online banking please contact our Customer Service Call Center.  Our call center staff is here to help with password resets, if you forgot your user ID or need general assistance.

Many questions may also be answered by visiting our Frequently Asked Questions (FAQ's) section.

Customer Service – 1.800.639.5111

Call Center Hours:
Monday - Friday, 7 a.m. - 8 p.m.
Saturday, 9 a.m. - 1 p.m.

Locations

24 Hour Telephone Banking – 1.888.711.4171

Online Banking Support– 1.800.639.5111, Option 3

Billpay Support – 1.800.639.5111, Option 2

Lost/Stolen Card Hotline – 1.800.528.2273

Treasury Management – 1.800.639.5111, Option 4

Investor Relations – 1.800.639.5111, Option 6

customerservice@capitalbank-us.com

ATTENTION: Email sent to this Customer Service contact address is not secure. Do not use email to send us confidential information such as bank account numbers, credit card numbers, PIN numbers, passwords, or other sensitive non-public information. Never use this email address to execute transactions on your Capital Bank accounts. Remember, your email message is not private. Email is subject to review by the Bank, its officers, agents and employees.