Natural Disaster Preparation

Banking Related Things To Do

Apply for a debit card. Capital Bank’s MasterCard Debit cards provide uninterrupted access to your checking account, allow you to withdraw cash from participating ATM machines and give you the ability to make purchases wherever Debit MasterCard is accepted.  Know your PIN number for your Debit Card. If you do not know your PIN number, please contact out call center or your local branch to request a new PIN. If you lose your card, the Lost/Stolen card hotline number is 1-800-639-5111.

Use Capital Bank’s Complimentary Online Banking at www.capitalbank-us.com. With Online Banking you can check your account balances, transfer funds between accounts, make loan payments, research transaction status, and more – from anywhere! All you need is Internet access. Existing Online Banking customers should make sure to access their account at least every six months in order for it to remain active. If you do not have Online Banking, make sure you enroll today.

Download our Mobile Banking app for iPhone, iPad and Android devices. Access your account information, transfer funds, make a mobile deposit and pay your bills (for eligible customers) from a smartphone with Internet access from either a WIFI source or cellular network.

Sign up for Online Bill Pay from Capital Bank. Just like Online Banking, you can stay on top of your bills no matter where you are. No more worrying about missing a payment or if the mail service will deliver your payments on time. With Online Bill Pay you simply go online and set up your bills to be paid—you're in control!

Keep our 24-Hour Telephone Banking number handy - 1-800-639-5111. With one call from any touch-tone telephone, you can get information on your accounts to monitor recent account activity, transfer funds between accounts and check balances.

Set up Direct Deposit. In the event mail service is disrupted, you are displaced from your employer, or simply have no way to get to the bank, Direct Deposit ensures that your deposit is automatically and securely made into your account for you. You can have payroll deposits, Federal government benefits, pension, annuity, and more automatically deposited into your account.

Bring important documents and essentials with you when evacuating such as your driver’s license, insurance papers, checks, ATM/Debit Card, deposit slips, account information, tax papers, credit cards, utility bills (for proof of residence) and any prescriptions. And remember that even if your cell phone service goes out, text messaging may still be available.

In the event of a disaster, you will need identification and financial documents to begin the recovery process. Safeguard important documents in a bank safe deposit box, computer storage devices (USB drive, CD/DVD), and/or waterproof storage containers, including:

Additional Resources