Credit Report Disputes
To dispute Capital Bank account information that is on your credit report, fill out an online form, or contact us by email or mail.

To dispute Capital Bank account information that is on your credit report, you can fill out an online form, or contact us by email or mail.

  • Online form (supporting documentation can be uploaded and submitted with the form)
  • Email us (please do not include Social Security number or full account number when using this link)
  • Mail us:
    Capital Bank
    Attn: Customer Solutions
    P.O. Box 15003
    Knoxville, TN 37901-5003

Please be prepared to provide the following when filing your dispute:

  • Name
  • Address
  • Daytime telephone number
  • Email address
  • Social Security number
  • Full Account number
  • Information being disputed, including justification and as many details as possible

If your loan is subserviced by Dovenmuehle Mortgage Inc., please call 855-201-6646.

For more information on disputing errors on credit reports, please visit the Consumer Financial Protection Bureau or Federal Trade Commission websites.

If you believe information you are disputing is or may be due to identity theft, please click here for more information.