Digital Banking 2.0 and Mobile Banking are free to sign up and use. Go to capitalbank-us.com and click on Enroll Now.
Once enrollment is complete and approved, accounts will be displayed in Digital Banking within 15 minutes. You will receive an email to confirm that your accounts are now available to view.
A Capital Bank Checking, Savings, Credit Card, Home Equity Line of Credit, Installment Loan, Mortgage, CD, Add on CD, IRA, or Brokerage account
Internet access with one of the latest version(s) of a 128-bit encrypted browser such as Chrome, Firefox, Safari, Internet Explorer, etc.
You can view balances and transactions for your Capital Bank checking, savings, add-on CDs, credit cards and home equity lines of credit. You can view balances for CDs, individual retirement accounts (IRAs), installment loans, mortgages, and brokerage accounts. You can also view transactions and balances on accounts that you add into My Other Accounts from another online financial institution. See Account Aggregation FAQs for more details.
The current balance displayed is the closing information from the previous business day. The available balance displayed includes wires, ACH, ATM transactions, debit card transactions, internal funds transfers, and online bill payments created on the current day. Total available balance also includes First Banking Reserve (if applicable). Available balances are immediately reduced by the authorized purchase amount.
Yes. Digital Banking can be accessed from multiple computers, as long as it is accessed using one of the latest version(s) of a 128-bit encrypted browser. Mobile Banking can be accessed using multiple devices as long as they are on a recent operating system and are not jail broken or modified in any way.
This is a feature that has been put in place for your security. This is to confirm that no one, besides you, is adding a new recipient in Bill Pay/Transfers or making changes to your contact information.
Yes, when you enroll in Digital Banking 2.0, you are automatically enrolled for Mobile Banking. Downloadable apps are available for iPhone®, iPad ®, and smartphones, or tablets for Android™ and Apple Watch. Visit the appropriate app store to download the Capital Bank Mobile Banking app; then you may use your Digital Banking 2.0 user ID and password to log in to Mobile Banking.
To recover your user ID, click the Forgot user ID link in the LOG IN drop down box on the top right side of any page on capitalbank-us.com. Next, enter the code presented in the image and your primary email address, and then click Submit. Your user ID will be emailed to you once your email address has been verified.
For password recovery, enter your user ID, click the Forgot password link, click Continue, select your preferred delivery method to receive your code, enter the access code and click Continue. You will be required to enter a new password and confirm it.
The security question adds an extra layer of protection, making it more difficult for an unauthorized person to log in to your account.
Yes. To change user ID, security questions, or your password , click the Settings icon after you have logged in. Next, click on the Security tab to update your security questions. If you need to change your password or user ID, click the Change Password button or the Change User ID button. Click Save when you are done with your changes.
The link to our terms of service can be located at the bottom of any page in your Digital Banking 2.0 under the Legal header.
After enrolling, you automatically have access to your profile and accounts through online or mobile banking. If you prefer to use our Mobile Banking app, download it from the app store on your device. After downloading and opening the app, log in with your user ID and password. If you prefer to bank with your mobile web browser, you do not need to download the app. Simply visit capitalbank-us.com and log in with your credentials.
Yes, both Mobile Banking and Digital Banking 2.0 utilize industry-standard security protocols that leverage encryption for transferring data. Encryption helps create a secure environment for the information being transferred between your browser or mobile device and Capital Bank. PIN, password access, Touch ID and Facial recognition on supported devices and application time-out when your computer or phone is not in use.
Also for Mobile Banking, we ensure that account data is never stored on your device. In the event that your device is lost or stolen, the service can be immediately disabled by either accessing the Settings > Mobile tab after logging into the Digital Banking website or by calling us at (800) 639-5111.
Yes, when you are not on a secure wireless connection, a data plan is typically needed. As data usage can become expensive if you exceed your wireless carrier’s limit, please check with your wireless carrier for more information.
Eligible phones include:
If you are concerned about misuse of your device, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to Mobile or Online Banking and remove your device.
Push notifications are alerts you receive within your mobile device’s notification center. Push notifications are a way to receive both optional alerts (those that you enroll in) and required security alerts. Simply choose push notifications as a delivery option when setting up or editing your alerts.
Ensure your device's browser has cookies enabled. If you are using the mobile app (iOS or Android), please keep in mind that any accessibility options (larger fonts, magnification, etc.) you have enabled will impact the app.
Yes. With Mobile Banking you can securely authenticate yourself and access Mobile Banking by enabling logins using only your fingerprint (or for iPhone X, facial recognition). Once enabled, you simply touch the screen when prompted rather than type in a user ID and password. This feature is available for our Android and Apple users who have a device (cellphone and/or tablet) with fingerprint authentication capability and that are using our Mobile Banking apps.
Once you have downloaded the Mobile Banking app, you will be prompted to enable logins by fingerprint or facial recognition (for iPhone X users) after you log in for the first time. If you select “No Thanks,” you can enable these expedited login options at any time by going to Settings/Mobile. Simply select the device that you are on and click the Enable Fingerprint or Facial Recognition Authentication button.
You can turn this feature off at any time by selecting the Disable button.
Any tablet or cellphone with fingerprint authentication can be enabled to use one-touch logins to Mobile Banking. Facial authentication is only available on iPhone X, XR and XS.
Once enabled on your app, Quick Glance allows you to see the balances and recent transactions of your Capital Bank accounts without having to log in. To enable Quick Glance, log into the (iOS or Android) app and follow these steps:
You can now customize which accounts and transactions you can view via Quick Glance. Click on Settings and then the Mobile sub-tab. A list of your accounts are displayed with a selection box for you to choose whether to Show in the Accounts Widget and/or Show in Recent Transactions. Check the boxes for the account(s) and transactions that you would like to display.
Mobile Banking via mobile web browser is supported on all mobile devices with HTML5-capable browsers. In addition, the downloadable app is supported on most iPhone®, iPad®, Apple Watch, and Android™ Smartphones or tablets. To download the application, visit the app store on your device. Search for the “Capital Bank Mobile Banking app”, and download it as you would any other app.
For those who would like to use the Apple Watch app, the Capital Bank app will be automatically downloaded to your watch when you download the iOS app onto your phone. You will find it on the home screen of your watch.
Look for the Capital Bank logo on the home screen of your watch and tap it to open the Apple Watch app. The app will be automatically downloaded to your watch when you download the Capital Bank App to your iPhone.
To keep the Apple Watch app within the dock, press the side (option) button while the app is open and select “Keep in Dock.” Once docked, the app can be quickly accessed by pressing the side button and swiping/scrolling to the app.
With the Apple Watch app, you can view your Capital Bank account balances and the 10 most recent transactions.
Once you open the app, you will see two options, ‘Account Balances’ and ‘Transactions’. To view your balances, simply tap ‘Account Balances’.
Once you open the app, you will see two options, Account Balances and Transactions. To view your recent transactions, simply tap Transactions.
Mobile Deposit is a convenient, easy way to deposit checks from your mobile device into one of your Capital Bank accounts. With the iOS or Android app, you can take a photo of your check (note: the device must have a camera), enter the check information and securely submit your deposit for processing. Mobile Deposit eligibility is subject to approval and limits are subject to change. For additional information, please see the questions regarding mobile deposit eligibility and limits.
Mobile Deposit is FREE to eligible customers. All customers are subject to approval. There may be charges associated with data usage on your phone or tablet. Check with your wireless carrier for more information.
Mobile Deposit eligibility and deposit limits are based on your particular relationship with the bank. Generally, factors such as balances in your accounts, track record of responsible account usage, etc., can impact your eligibility, deposit limits and funds availability.
If you are eligible for Mobile Deposit, you will be allowed to start a new deposit via the Deposit option on the main screen. Your current deposit limit is displayed once you click Deposit.
Successfully submitting your check image with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary. Items transmitted using Mobile Deposit may be subject to an automatic hold of up to two (2) business days on funds deposited. The length of the delay is counted in business days from the day of your deposit. If you make a deposit before 9 p.m. ET on a banking business day (every day except Saturday, Sundays, and federal holidays), we will consider that day to be the day of deposit. If you transmit an item after 9 p.m. ET, or on a day we are not open, we may consider that the deposit was made on the next business day we are open. If your deposit is declined, we will email you the notice by the first business day after the day we received your deposit. Longer holds may be placed on the funds if we have concerns about their collectability. Check your deposit history to see your deposit status.
After successfully submitting a deposit with Capital Bank Mobile Deposit, you should retain the original check (or a sufficient copy of the front and back of the item) until final settlement of the item. Should there be any dispute that the image does not satisfy legal equivalence requirements, retaining the original check may help you confirm the issue, or you can take the check to another deposit channel (branch, ATM).
Before you begin, properly endorse your check. The endorsement should read: For Deposit Only to Capital Bank Account of <insert your signature>. Click here for example.
Once you have submitted a check for deposit, the status of that check will appear in the History tab. The status will appear as “Submitted” until the item has been reviewed. After review, the status will be updated to either “Approved” or “Rejected”. Once approved, your deposit should appear in your account within the next business day. Funds deposited may be subject to additional holds.
A check deposited by Mobile Deposit may be rejected due to a number of factors, including poor image quality, missing check information, or unacceptable terms. See "What types of checks are not eligible for Mobile Deposit?" for more information.
If you need help setting up your Mobile Banking or Digital Banking 2.0 or have questions about how to use them, please call us toll-free at 1-800-639-5111. You can also access our automated system at any time.
Yes, pending transactions are deducted from your available balance.
Transactions will be displayed in Digital Banking 2.0 almost instantly after they are completed, even if they are still pending.
The My Other Accounts section will display any non-Capital Bank account that you add into Digital Banking 2.0. This can be done by going to the Accounts tab and clicking on the Add Other Account button listed in the My Other Accounts section. To learn how, please see the “How do I add accounts from another institution to Digital Banking 2.0 (account aggregation)?" FAQ.
On the Dashboard, you can click on the smaller settings icon next to the My Capital Bank Accounts and toggle the switch to add and remove accounts that you want to view on your Dashboard. From the settings icon next to Recent Transactions, you can toggle the switch to select which accounts display recent transactions.
From the main Settings icon, select the Dashboard sub-tab. A list of your accounts are displayed with a selection box for you to choose whether to Show in Accounts Widget and/or Show in Recent Transactions. Check the boxes for the account(s) and transactions that you would like to display.
At the top of the Spending Summary in the Plan section you will see all categories listed. Click on the six categories you want displayed in the graph and chart. To view additional categories, click on the arrow on the left underneath the categories and they will scroll down.
You can set up the following optional alerts under the Settings icon: Account Credit Alert, Balance Threshold Alert, Budget Category Alert, Check Cleared Alert, Merchant Activity Reminder, Payment Due Alert, Periodic Balance Alert, Personal Reminder, Total Budget Reminder, and Transaction Activity Reminder.
If you believe there is unauthorized or fraudulent activity on any of your accounts, please contact Capital Bank immediately at 1-800-639-5111.
Capital Bank does not assess a charge; however, there may be charges associated with text messaging on your phone. Check with your wireless provider for more information.
If you receive an alert for an action that you initiated, there’s no need to do anything. However, if you receive an alert for an action that you did not initiate, you should contact Capital Bank immediately at 1-800-639-5111.
Account aggregation is a feature of Digital Banking 2.0 that involves compiling information from different accounts, which may include bank accounts, credit card accounts and investment accounts, into a single place.
When you click the Accounts icon, you will find the My Other Accounts section at the bottom of the screen. Click on Add Other Accounts and enter the required information.
Click on the Settings icon, and then click on the Accounts tab. If there are any eligible accounts to be added you will see them under Account Visibility. Click on the Show button next to the account to add it to your online banking. If the account is not listed, send us a secure message requesting the account be added or call 1-800-639-5111.
You may need to add the missing accounts. Click on the Settings icon, and then click on the Accounts tab. Accounts available to be added will be listed under Account Visibility. Click on the Show button to make the account visible. If the account is not listed send us a Secure Message requesting the account be added or call 1-800-639-5111.
Absolutely. At the bottom of the Accounts icon page, simply click on Open an Account.
You can find your full checking, savings, CD, IRA, or loan account number by clicking on the Accounts icon and then clicking on the account you wish to view. From there, click on +More, and it will expand to display your full account number as well as more details on the account. For credit card and HELOC accounts, you can find your account number on your statements.
Online accounts are accounts where you have a username and password to log in to an online web service such as firsttennessee.com. The balances and transactions are automatically downloaded from the other financial institution upon your login to Digital Banking 2.0. Offline accounts are accounts that do not have an online profile. These accounts must be manually updated.
From the Accounts icon, click on the account you wish to add a nickname to. The menu will expand to display account details. Click the Edit button on the right side of the menu. Type in the nickname and click Save.
You can view account details by navigating to the Account icon and clicking on the account you wish to view. The menu will expand to display account details. You can view additional details by clicking on +More.
You can place a stop payment on a check by navigating to the Account icon and clicking on the appropriate account to expand the menu. Click on Stop Payment, and you will be asked to choose the type of stop payment. Single, Range, or Get My Stop Payment History are the available options. Fields marked with an asterisk are required.
You can order checks by navigating to the Account icon and clicking on the appropriate account to expand the menu. Click on the Order Checks button, and you will be redirected to our check provider’s website. The link is also available on the Self-Service Forms tab under the Other Services icon. For security purposes, first-time check orders and reorders with an address change must be completed by calling 1-800-639-5111.
Click on the Accounts icon, then click on the account you wish to remove. The menu will expand to display account details, as well as a row of buttons along the bottom. Click on Exclude from Planning. The account will be removed from your Budget, Goals, Net Worth, and Current Month Status calculations.
No, running balances can only be viewed on asset accounts.
Click on the Transactions icon and search by typing in a category or keyword in the Search bar, then press Enter or click on the Magnifying Glass icon. You can choose All Accounts, an individual account, or more than one by clicking on the All Accounts drop-down menu and selecting the accounts you would like to search.
Yes, you can. Log in to Digital Banking 2.0, click on the Transactions icon, find the transaction you would like to view, and click on it. This will expand the field to display more options. You will see a +View Image button; click on it to display the copy of the check. Click the Arrow button to view additional images, such as the back of the check.
With Internet Explorer and Chrome: Find the transaction with the image you want to print and open it by clicking on it. To view the image, click the + View Image button. The image will be displayed. Click the Download / Print button. The check image will open in a new window. Click the print button.
With Mac, Firefox, or Safari: Find the transaction with the image you want to print and open it by clicking on it. To view the image, click the + View Image button. The image will be displayed. Right click on the image and choose Save As to save the image. Open the saved image and print.
Pending images are electronic transactions that typically do not have an image associated them.
Click on the Transactions icon and click on the Account drop-down menu to display all accounts. Choose the single account you wish to view the running balance of, and then click away from the menu to signify that you are done selecting and hide the menu. The Show Running Balance button should now be displayed in the upper right-hand corner; click on it to view your running balance. Pending items are included in your running balance.
Splitting a transaction allows you to add greater accuracy and detail within your budgeting by assigning a dollar amount to different categories within the same transaction. For example, on a $50 transaction at the grocery store you can split it so that $30 is assigned to the Food sub-category Groceries, $10 to the Healthcare subcategory- Prescriptions, and $10 to Personal Care.
PIN transactions should post close to real time, the way a local transaction would, due to the electronic nature of the approval. Signature transactions are dependent on the merchant processing the transaction, but should also post on a similar timeline to a local signature transaction.
Bill Pay/Transfers is how you move your money within Digital Banking 2.0. We have combined Bill Pay and Transfers into one easy-to-use page.
You can pay practically anyone using Mobile Banking and Digital Banking 2.0 – both businesses and individuals within the continental United States. The only payments not eligible for the service are those for alimony, child support payments, tax payments, and other court-directed or government payments, fines, and penalties. We do not recommend using bill pay services to fund brokerage or investment accounts.
There are three types of recipients in Bill Pay/Transfers: External Account for Transfers, Company for a Bill Pay, or Person for Bill Pay. External Account for a Transfer is for a checking or savings account at another financial institution. You will need the name on the account, the financial institution's name, the account number, and the routing number. Company for a Bill Pay is intended for paying bills to companies such as your utilities, insurance, or Internet provider. You can search through our database of companies, but you will still need to know your account number and the zip code of the company. Person for Bill Pay is individuals you wish to send a payment to. You will need to know their name, address, and phone number.
When you add a non-Capital Bank account to My Other Accounts, it is for informational purposes only. In order to transfer money to your other account, you must first add it as an account recipient under the Bill Pay/Transfers icon.
Adding a custom recipient (payee) for online bill payments or changing your contact information requires verification.
|Account Type||Transfer From||Transfer To|
|Home Equity Lines of Credit||Yes||Yes|
|Home Equity Loans||No||Yes|
|Personal Lines of Credit||Yes||Yes|
NOTE: No other accounts are eligible the for Banking Online Transfer function.
|Account type into which funds are transferred||Funds transferred Monday through Friday 7:00 a.m. – 9:00 p.m. Eastern Time||Funds transferred Monday through Friday 9:00 p.m. – 7:00 a.m. Eastern Time, or anytime during the weekend|
|Checking||Immediate||Immediate for Banking Online transactions. Funds are not available to clear checks until the next business day.|
|Installment Loans||Next Business Day||2 Business Days|
|Home Equity Loans|
|Personal Lines of Credit|
|Credit Cards||2 Business Days*||3 Business Days**|
You will receive a confirmation notice when we successfully receive your transfer request. If system maintenance occurs at the time of your transfer, you might not see the transfer in your account history, but you will see the change in your available balance. These transfers are added to your account history during nightly processing and are displayed in the history on the next business day.
A confirmation number for a bill payment or internal transfer can be found by clicking on the processed transaction from the Bill Pay/Transfers tab underneath the schedule. The field will expand to display the confirmation number. A tracking number for an external transfer can also be found by clicking on the processed transaction from the Bill Pay/Transfers tab underneath the schedule. The field will expand to display the Tracking number.
Click on the Bill Pay/Transfers icon, and then click on Manage Recipients. Click on the recipient, then click on the ‘Edit’ button. After clicking Edit you will be taken to the recipient details page, click on the subsection titled ‘Bill Pay Details’ and then click on +More. The Lead Days, Earliest Payment Date, and Payment Method will all be displayed.
Before making a payment, verify your recipient's address and account information.
To guarantee on time payment delivery, you will need to enter the processing date of all your payments to be at least one, two or three business days before the actual payment due date for electronic payments (payee lead times may vary) and at least five business days before the actual payment due date for check payments.
Note: The due date is the day your payment must be received by the payee, not including your grace period. Tip: To get a feel for Bill Pay Online, you may want to send a payment to yourself. You will see what the check looks like and that all of the pertinent information the payee needs is on the check, such as your name, address, and account number.
For same-day payments scheduled before 9:00 p.m. Eastern Time, funds are withdrawn immediately. For future dated payments (single and recurring), funds are withdrawn on the payment date. If the scheduled payment date is a non-business day or holiday, funds are withdrawn the following business day.
To receive a proof of payment, the fee is $3.00 for customers, and it is FREE for payees. You can request a proof of payment by submitting an Online Bill Pay Claim under the Other Services icon and Self-Service Forms tab. Click on Transaction Dispute and choose Online Bill Pay Claim.
If funds are unavailable on the day of the scheduled payment, the payment will be sent depending on your bank relationship. We will reattempt to send the payment for up to three consecutive business days. If funds are unavailable for all these attempts, the payment will not be sent. Failed payments will not affect subsequent recurring payments.
When you follow all applicable guidelines, we guarantee your payments will be received on time. If you followed the guidelines and your payment was not received or was late, submit an Online Bill Pay Claim. Click on the Other Services icon and then the Self-Service Forms tab. Click on Transaction Dispute and choose Online Bill Pay Claim. Any late fees up to $50 per occurrence will be refunded. If a payment posts late due to a payee's delay in processing, Capital Bank cannot be held responsible for the late fees.
If your payment was sent electronically or has been cashed by the payee, a stop payment request cannot be processed. We cannot guarantee a stop payment for 24 hours. Same-day bill payment processing begins immediately after you initiate it. Therefore, once a same-day payment request is completed, it cannot be modified or deleted by you or Capital Bank. Future dated payments can be modified or deleted until 9:00 p.m. Eastern Time on the date scheduled to be processed. Stop payments can be placed on payments that have already been processed for a fee of $20. Because the initial bill payment request will be sent, it may take up to five business days for funds to be returned to your account. The payee may assess a returned check fee for the stop payment, for which Capital Bank will not be responsible. If a payment was made in error, please submit a Bill Pay Claim by completing a Transaction Dispute form, found in the Self-Service Forms tab under the Other Services icon.
Yes. You can set up recurring payments for payees when you know in advance the amount and frequency of the payment. Under the Bill Pay/Transfers tab, click on Schedule in the upper right-hand corner above the timeline and select Recurring. When you select a recipient from your list, the Amount and From fields are displayed. Once those are complete, the Start Date, Frequency, End, and Note options become available. Click Submit when you have completed all the fields. You will then be able to see your scheduled payment on the timeline.
Yes, but when making a bill payment or transfer from a credit card, it is considered a cash advance and will be charged the cash advance finance charge as stated in your credit card agreement. There are no grace periods for cash advances on a Capital Bank credit card.
First, you will need to add your external account as an account recipient. Once the external account is confirmed, you simply go to your Bill Pay/Transfers tab and schedule the transfer the same way you would a bill payment.
Digital Banking 2.0 will automatically look through your past three months of transactions to create a budget based on the categorization already built into the system. The more detail you add to Uncategorized Transactions, the more accurate your budget becomes. To manually assign a budget to a particular category, start by clicking on the Planning icon. Then click on the Budget field along the right-hand side of the screen and type in the amount you wish to budget for that category. For subcategories, you must first expand the main category by clicking on +.
Yes, click on the Settings icon and then click on the Categories tab. You will see a list of your optional categories. Click on the category you wish to delete and the Delete button will appear. Click the button to permanently remove the optional category.
If you need to resolve a billing error with a business, please contact it first. Many times, the merchant can resolve the issue more quickly than we can. If you need to dispute the transaction, click on the Self-Service Forms tab located under the Planning icon page. Click on Transaction Dispute, choose the type of dispute, complete the e-form, and click Continue to submit. If you suspect fraudulent use of your card, call Capital Bank immediately at 1-800-639-5111.
Yes, click on the Other Services icon, and then click on Self-Service Forms. The first form is the Overdraft Authorization form; click on it and complete the e-form. Click Continue to submit the form. Changes will be effective within five business days.
Yes, click on the Other Services icon, then click on Self-Service Forms. Click on Travel Notification, complete the e-form, and click on Continue to submit.
Yes, click on the Other Services icon, then click on Self-Service Forms. You will see options to increase or decrease the credit limit on your credit card. Choose the appropriate options, complete the e-form, and click Continue.
Click on the Other Services icon, and then click on Self-Service Forms. Click on Request Current PIN, fill out the e-form, and click on Continue to submit. If you wish to change your PIN, you can visit the nearest financial center.
Yes, click on the Other Services icon, click on the Self-Service Forms tab, and then click on the Request a Current Balance Transfer form. Complete the form and click Continue. You will need the account information for the balances you wish to transfer.
Click on the Other Services icon, and then click on Self-Service Forms. Near the bottom of the page, you will find the Change of Address Notification link. Click on it, complete the e-form, and click Continue to submit the form. Changes will be effective within one business day.
Click on the Other Services icon, and then click on Self-Service Forms. Near the bottom of the page, you will find the Replace First Check Card or Credit Card link. Click on it, complete the e-form, and click Continue to submit the form. If you need your debit card immediately, please visit your nearest financial center. Credit cards cannot be printed at the branch. To report a lost or stolen card, call 1-800-639-5111.
Click on the Settings icon, and you will be taken to your User Profile information page. Select Change Contact Info, and you will be sent a verification code via your existing preferences. Once you receive the code, type it in and select Continue. Be sure not to select Resend Code or we will send you a new code and the initial code will no longer be valid. From there, you can add, remove, or edit your phone number and email address as well as select which phone and/or email you would like to receive your verification codes on in the future.
This is a feature that has been put in place for your security. To change your address on one or more accounts, click on the Other Services icon, then click on Self-Service Forms. Near the bottom of the page, you will find the Change of Address Notification link. Click on it, complete the e-form and click Continue to submit the form. Changes will be effective within one business day.
Digital Banking 2.0 is a method of accessing your online banking services, including bill payment, planning, goals, alerts, funds transfer, real-time transactions, and up-to-date balances. Statements Online is a method of accessing your account statements online instead of through paper-generated statements received by mail.
Yes, enrollment in Digital Banking 2.0 is required to receive Statements Online.
No. You must receive image copies of your cancelled checks to be set up for Statements Online. If you currently receive cancelled checks with your statement, you need to switch to Image Statements before you can enroll in Statements Online. To do this, log into Digital Banking 2.0 and send us a secure message, email us or call 1-800-639-5111.
While our systems convert your account from paper statements to Statements Online, you may continue receiving paper statements for an additional statement cycle. After this transition period, you will no longer receive paper statements.
No. Once you enroll in Statements Online, you will no longer receive paper statements. You can print out your statements from Digital Banking 2.0. You also have the right to request a paper copy of your monthly statement.
After you enroll in Statements Online, your statements will accumulate in the system and will remain available for 24 months.
You can download your online statements as PDF files (must have Adobe Acrobat Reader).
You can print and save your e-Statement by navigating to the Account icon and clicking on the account you want to print or save. The account will expand to display account details and additional options. Click on Statements Online and you will see the options to save or print.
The last day to opt into receiving a tax form online for 1099-DIV, 1099-INT, 1099-MISC, 1099-OID, 1099-A, 1099-B, 1099-C, 1099-R, and 1098 is December 31 for the current tax year.
This feature allows you to disable/re-enable your eligible Capital Bank debit and/or credit card using Digital Banking 2.0 or the Mobile Banking App.
If you have misplaced your card, turning it off will prevent new transactions from being approved while you try to find it. If you think your card has been lost or stolen, please contact Customer Service immediately to request a replacement card at 1-800-639-5111.
While your card is turned off, most types of new card transactions will not be processed, including purchases, ATM activity and digital card payments. However, transactions that are flagged as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.
Your card will stay off until you turn it back on.
A recurring payment occurs when you have authorized a merchant to take payment from your debit or credit card on a regular basis. As an example, some gym memberships, monthly insurance billings, or utilities may be set up as recurring payments.
No. Any transactions attempted using Apple Pay that’s associated with your card in Off status will not be processed.
No, your pending transactions will not be impacted.
Some maintenance requests are restricted while a card is turned off. For example, card PIN changes cannot be processed if your card is off. Please contact Customer Service for assistance at 1-800-639-5111
Please call us right away to request a replacement card at 1-800-639-5111.
Not at this time. Please call Customer Service right away to request a replacement card at 1-800-639-5111.
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
You can send money to friends, family and others you trust*.
Since money is sent directly from your bank account to another person’s bank account within minutes**, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
You can send, request, or receive money with Zelle. To get started, log into Digital or Mobile Banking and select “Send Money with Zelle®”. Then, select Get Started to review and accept the Zelle Terms of Service. Select your email address or U.S. phone number on your profile. If the email address or U.S. phone number has not been verified through Digital and Mobile Banking before, you will be required to receive and enter a one-time verification code. Next, select which account you would like to use with Zelle. You are now ready to start sending and receiving money through Zelle.
To send money using Zelle, simply enter the U.S. mobile phone number or email address and name of the recipient. Then, add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes**.
To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes**.
If you have not yet enrolled with Zelle, follow these steps:
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor*.
Since money is sent directly from your bank account to another person’s bank account within minutesi, Zelle should only be used to send money to friends, family and others you trust.
Neither Zelle nor Capital Bank offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Capital Bank does not charge any fees to use Zelle****.
It’s easy — Zelle is already available within Capital Bank’s Digital and Mobile Banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.
You can find a full list of participating banks and credit unions live with Zelle here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle through Capital Bank’s Digital and Mobile Banking, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Capital Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Capital Bank of the incoming payment. Capital Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us toll-free at 800-639-5111 so we can help you.
Money sent with Zelle is typically available to an enrolled recipient within minutes**.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes**.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give the Capital Bank’s Customer Service a call toll-free at 800-639-5111.
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for Capital Bank. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Capital Bank offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call Customer Service and ask them to move your email address or U.S. mobile phone number to Capital Bank so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Capital Bank account so you can start sending and receiving money with Zelle through Capital Bank’s Digital and Mobile Banking. Please call Capital Bank’s Customer Service toll-free at 800-639-5111 for help.