Zelle® Issue Reporting
Fraud/Unauthorized Transactions
Other Transaction Disputes

Zelle Issue Reporting

Important: In accordance with our Banking Online Agreement, neither Zelle, nor Capital Bank offer a protection program for any authorized payment made with Zelle. If you don't receive the goods or services you paid for, or if they are damaged or not what you expected, you will need to work with the seller to resolve your matter.

Select one of the forms below if you are attempting to resolve an error with a Zelle related transaction.

Zelle Fraud/Unauthorized Transaction: Choose and complete this form to report a Zelle transaction that you did not initiate or authorize another person to initiate.

Zelle Transaction Dispute: Choose and use this form to report an error in the processing of a Zelle transaction that you initiated.

  • Before initiating a dispute, you should attempt to cancel the transaction. You can cancel a payment if the person you sent the money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel.” If the person you sent the money to has already enrolled in Zelle, the money is sent directly to their bank account and cannot be cancelled.

Questions? Contact us at 800-639-5111 or stop by a branch.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

First Tennessee Bank National Association operating as First Tennessee Bank and Capital Bank. Member FDIC. Equal Housing Lender