Inclement Weather Support

During periods of inclement weather, our priority is your safety and providing you with timely information on banking center closings and changes to business hours. As information becomes available, you can find the latest information here.

Personal Clients

We are here for you even when you can't get to a local branch.

It is important to know that you have 24/7 account access.

Download the Mobile Banking app for your iPhone^®, iPad^® or Android^TM device.
Enroll in Mobile & Online Banking.
Call Telephone Banking: 800-382-5465
Locate an ATM. You can also use our ATMs to deposit or withdraw money even if a branch is closed.

Treasury Management Clients

When the unexpected occurs, an effective business continuity and disaster recovery program is essential in ensuring the continuation of critical business functions and uninterrupted access.

Here’s how to prepare:

Identify weaknesses and make adjustments before disaster strikes
Create a disaster recovery plan or review your existing plan
Exchange associate cell phone numbers and email addresses
Document bank contact information in a location separate from your office
Designate associates who can work remotely and test remote access to your company network and online banking
Enable mobile access for online banking to:

Decide Positive Pay exceptions
Approve wire transfers
Approve ACH

Set up telephone wire capabilities
Consider initiating future-dated ACH and wire payments by changing the effective date
Enroll in eStatements
Document and plan to meet key deadlines

The cut-off time for Positive Pay decisions is 3 pm ET. If needed, TMTS is available to assist.

We’re here to help!
Contact your Relationship Manager, Treasury Management Sales Officer or Treasury Management Technical Support (TMTS) for additional information or assistance.

TM Technical Support (TMTS)
TMTechnicalSupport@firsthorizon.com
800-778-5915
8 am to 7 pm ET Monday - Friday